This privacy policy sets out how Spices & Rices Ltd uses and protects any information that you give.
Spices & Rices Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or through other means (view ‘How we Collect’ section), then you can be assured that it will only be used in accordance with this privacy statement.
Spices & Rices Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st Febraury 2021.
How we collect
We may collect your information from:
✓ online contact form
✓ onlineFood order form
✓ directly email enquiries
✓ phone calls
✓ social media
✓ face to face interaction
What we collect
Potential Customer:
We may collect basic information, such as Name, Email, Telephone about potential customers should you enquire about a service from Spices & Rices Ltd. If you do not become a customer, we will remove this information 1 year from the last point of contact or on your explicit instruction to do so.
Customer:
We may collect Name, Email, Telephone, Billing Address if you order from us. We will retain this information whilst you are a customer, and a subsequent 7 years to aid in the response to any enquiries that may arise.
Vendor:
We will collect Name, Email, Company, Address & Telephone. We will retain this information for as long as you are a supplier of goods or services to Spices & Rices Ltd, and for 7 years beyond to assist in any enquiries that may arise.
If you are a potential customer, we will only collect personal information from you which you have provided voluntarily by completing the form on this Site and/or sent to us by other means. If you do not want your personal data to be collected, please do not submit it to us.
Where it is stored
Electronically and/or paper documents
Why it is collected
We collect your enquiries and/or if you are ordering products and services you have requested from us.
How we will use this information
✓ To process your enquiry
✓ To process your order
✓ To process invoices
✓ To contact you by means such as text, SMS, telephone and/or e-mail
✓ For internal record keeping
✓ To monitor, analyse and improve our services
Monitoring Emails
We may monitor and/or keep records of email communications which you send to us and other communications with you in accordance with this policy and otherwise in the interests of our business.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Website Tracking
We do track basic usage using Google Analytics on our web sites, this is to enable Spices & Rices Ltd to better understand how our website us used to enable us to deliver a better service.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
Data may be supplied to third party processors to collect, store and process your personal data. Spices and Rices work with these third parties processors to provide our services and enable security measures designed to safeguard your data, from risk of loss, destruction, unauthorised access, modifications or disclosure.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You have the following rights:
✓ The right to request a copy of information that we hold against you
✓ Request that your information is deleted or removed if you did not wish us to hold it
✓ If the data we hold about you is incorrect, the right to have it rectified
Contact us
If you would like any further information or request what information we hold about you, please use the Contact Us form or email us at [email protected]
Spices and Rices Ltd is a member of ICO.