This privacy policy sets out how Spices & Rices Ltd uses and protects any information that you give us.
Spices & Rices Ltd is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website or through any other method (see ‘How We Collect’ below), you can be assured that it will only be used in accordance with this privacy statement.
Spices & Rices Ltd may update this policy from time to time by amending this page. You should check this page occasionally to ensure that you are happy with any changes.
This policy is effective from February 2021 and was last reviewed in 2025.
How we collect
We may collect your information from:
✓ online contact form
✓ onlineFood order form
✓ directly email enquiries
✓ phone calls
✓ social media
✓ face to face interaction
What we collect
Potential Customer:
We may collect basic information such as your name, email address and telephone number when you enquire about our services. If you do not become a customer, we will delete this information 1 year from the last point of contact, or sooner if you request it.
Customer:
If you place an order with us, we may collect your name, email address, telephone number and billing or delivery address. We will retain this information while you remain a customer and for 7 years afterwards, to comply with accounting requirements and to respond to any enquiries.
Vendor:
We may collect your name, email address, company name, address and telephone number.
We retain this information for as long as you supply goods or services to Spices & Rices Ltd, and for 7 years afterwards for record-keeping and audit purposes.
Voluntary Information
If you are a potential customer, we will only collect the personal information that you provide voluntarily; such as by completing forms on our website or contacting us through other channels. If you do not wish for your personal data to be collected, please do not submit it to us.
Where it is stored
Your information is stored electronically and/or as paper documents, depending on how it is collected.
Why it is collected
We collect your information to handle enquiries and to process any products or services you request from us.
How we will use this information
✓ To process your enquiry
✓ To process your order
✓ To process invoices
✓ To contact you via text, SMS, telephone or email
✓ For internal record keeping
✓ To monitor, analyse and improve our products and services
Monitoring Emails
We may monitor and/or keep records of email communications you send to us, and other communications with you, in accordance with this policy and to support the smooth running of our business.
Security
We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard any information we collect online.
Cookies & Website Tracking
We use cookies to help our website function properly and to understand how it is used. This helps us improve your experience and tailor the site to your needs. We use Google Analytics to monitor basic website usage, which helps us deliver a better service. All analytics are collected anonymously, and no personal information is shared. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may limit some website functionality.
CCTV
CCTV is used on our premises for security purposes. Footage is stored securely and accessed only by authorised personnel.
Controlling your personal information
We may share your data with third-party processors who help us collect, store and process information. These third parties are carefully selected and work with us to provide our services while keeping your information secure.
We implement security measures to protect your data from loss, destruction, unauthorised access, modification or disclosure.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
Your rights:
You have the following rights regarding your personal information:
✓ The right to request a copy of the information we hold about you
✓ The right to request that your information is deleted or removed if you do not wish us to retain it
✓ The right to have any incorrect information we hold about you corrected
Contact us
If you would like further information or wish to exercise any of your rights, please use the Contact Us form or email us at [email protected]
Spices & Rices Ltd is committed to complying with UK data protection laws and guidance from the Information Commissioner’s Office (ICO).
